If you are still running your business on a traditional phone line, you are likely paying too much and missing out on tools that could make your team far more productive. VoIP (Voice over Internet Protocol) lets you make and receive calls over the Internet, at a fraction of the cost, with far more flexibility.
In Canada, VoIP adoption has exploded. And more than 87% of startup companies are planning to use VoIP phones to enhance their business performance and it’s easy to see why: lower phone bills, remote-work flexibility, and built-in AI features that old landlines simply can’t offer.
Here is a comparison of the best VoIP providers in Canada, covering pricing, features, ideal use cases, and reviews to help you pick the right one for your business.
✨ Quick Summary
- KrispCall: Best for global businesses and SMBs seeking affordable international calling.
- RingCentral: Full UCaaS suite for larger, enterprise-level teams.
- Dialpad: AI transcription and coaching built into every call.
- Quo: Best for startups and SMBs needing modern VoIP.
- Aircall: Built for sales teams deep in CRM workflows.
- Nextiva: Most reliable VoIP with 99.999% uptime guaranteed.
- Vonage: Developer-friendly APIs for custom communication workflows.
- Ooma: Best VoIP for unlimited cross-border North American calling.
- CloudTalk: Purpose-built for high-volume call center operations.
- 8×8: One platform for voice, video, chat, and contact center.
Why Businesses in Canada Are Switching to VoIP?
Canadian businesses are increasingly switching to VoIP solutions as they modernize their infrastructure, enhance remote collaboration, and leverage advanced AI features that traditional landlines cannot provide.
1. Cost Savings vs Traditional Phone Systems
VoIP helps businesses save money by removing the need for separate phone wiring and costly on-site PBX systems. It uses existing internet connections, so companies can avoid high monthly bills and maintenance costs linked to old copper networks.
International and long-distance calling costs are often reduced by up to 90%, with many providers offering unlimited flat-rate plans. This shift moves communication costs from capital expenditures to predictable, lower operating expenses.
2. Remote & Hybrid Work Flexibility
VoIP systems eliminate the reliance on bulky hardware, allowing employees to connect from anywhere using softphones or mobile apps. This ensures that team members remain reachable and productive regardless of their physical location.
Because the system is cloud-based, workers can seamlessly switch between devices, maintaining a professional presence even when working off-site. This mobility is essential for maintaining consistent communication in today’s distributed work environments.
3. Scalability for Growing Teams
Adding or removing users, features, or virtual numbers can be done in minutes with a few clicks, avoiding the need for complex hardware changes or technician visits. This agility allows businesses to adapt instantly to seasonal shifts or rapid growth.
Traditional systems often require time-consuming, costly upgrades to scale, whereas VoIP scales effortlessly alongside your team. This flexibility ensures that your communication infrastructure never limits your business potential.
4. Advanced Features (AI, analytics, integrations)
Modern VoIP systems include powerful tools such as AI-driven call routing, automated attendants, and voicemail-to-email transcription to streamline workflows. These features help ensure no call goes unanswered and allow for a more personalized customer experience.
Integrations with CRM software and platforms such as Microsoft Teams enable automated data logging, saving time and improving productivity. Additionally, built-in call analytics provide actionable insights that help businesses optimize their communication strategies.
Key Features to Look for in a Canadian VoIP Provider
When selecting a Canadian VoIP provider, prioritizing features such as localized number support, robust security, and seamless integration capabilities is essential for operational efficiency and compliance.
1. Call Routing & IVR
Interactive Voice Response (IVR) and advanced call routing ensure that callers are directed to the correct department or individual without unnecessary wait times. By using automated menus, such as “Press 1 for Sales,” businesses can manage high call volumes efficiently while maintaining a professional image.
These systems often include time-based routing, which allows calls to be forwarded to mobile devices or voicemail after business hours. This flexibility ensures your team remains connected regardless of their location, supporting both hybrid and remote work environments.
2. CRM Integration
Integrating your best VoIP system with Customer Relationship Management (CRM) software streamlines workflows by automatically logging call history and customer interactions. This eliminates the need for manual data entry, allowing representatives to focus on speaking with customers rather than on administrative tasks.
When a call comes in, screen pops can provide agents with immediate access to customer information, enabling them to greet callers by name. This connectivity enhances the customer experience and ensures that your CRM data remains complete and up to date.
3. Call Recording & Analytics
Call recording and analytics dashboards provide valuable insights into team performance and service quality. These tools allow businesses to document interactions for compliance, resolve disputes, and identify training opportunities to improve staff coaching.
Analytics help identify trends in call volume and quality, giving management the data needed to make informed decisions. By monitoring these metrics, you can optimize your communication strategy to better serve your customers.
4. AI Features (Transcription, Summaries)
Modern VoIP solutions increasingly offer AI-driven features like multi-level IVR, voicemail transcription and automated call summaries. These tools turn audio into searchable text, making it easier to find specific details from conversations without listening to entire recordings.
Sentiment analysis can also be used to identify key moments in calls, providing deeper insights into customer satisfaction. These AI capabilities help teams capture important information quickly and improve overall productivity.
5. Local Canadian Numbers
Having access to local Canadian phone numbers is crucial for establishing a presence in specific provinces and building trust with local clients. A provider that supports local phone numbers ensures your business appears familiar to customers across Canada.
This feature is often paired with toll-free options, allowing businesses to scale their reach nationally while maintaining a cohesive communication system. It is a fundamental requirement for any Canadian business looking to project a local identity.
6. Security & Compliance
Security and compliance are non-negotiable for Canadian businesses, requiring providers that offer encryption and adherence to CRTC regulations. Data residency is also a key factor; look for providers that store data within Canadian privacy law (PIPEDA) to meet privacy requirements.
Robust security measures protect your voice network from unauthorized access and ensure your business communications remain private. Selecting a provider that prioritizes these standards helps mitigate IT risks and ensures long-term operational integrity.
Related Article👉: How To Get a US Phone Number in Canada?
Top 10 Best VoIP Providers in Canada (2026 Comparison)
Businesses seeking the best VoIP phone providers in Canada must offer robust AI-driven features, scalable cloud suites, and enterprise-grade reliability.
The following table compares key VoIP phone services that help you choose the right provider based on their starting price, target audience, and standout features:
| Provider | Starting Price | Unlimited Calling & texting in Canada/USA | Additional Numbers (per month) | Best For | G2 Review |
| KrispCall | $12 /user/month | ✅ | $4(Local number) $ 5 (Toll-free number) | Small Startups Business | 4.5/5⭐ |
| RingCentral | $20 /user/month | ✅ | $4.99 | Unified communications | 4.1/5⭐ |
| Dialpad | $15 /user/month | ✅ | $5 | AI-driven sales/support | 4.4/5⭐ |
| Quo | $15 /user/month | ✅ | $5 | Small/Growing teams | 4.7/5⭐ |
| Aircall | $30 /license/month | ✅ | $6 | Sales/Support teams | 4.4/5⭐ |
| Nextiva | $15 /user/month | ✅ | $9.95 (Toll-free) | CRM-integrated communications | 4.5/5⭐ |
| Vonage | $13.99 /month/line | ✅ | $9.90 | Mobile-friendly routing | 4.3/5⭐ |
| Ooma | $19.95 /user/month | ✅ | $9.95 | Budget simple VoIP | 4.6/5⭐ |
| CloudTalk | $19 /user/month | ✅ | $6 | Scalable sales/support | 4.4/5⭐ |
| 8×8 | Contact sales | ✅ | Request the sales team | Contact centers | 4.1/5⭐ |
1. KrispCall- Best for Global SMBs and international calling
KrispCall is a leading VoIP provider offering virtual phone numbers and cloud telephony services tailored for businesses in Canada, including local and toll-free Canadian numbers.
KrispCall provides clear call quality, 24/7 support, and access to phone numbers in over 100 countries, with one free local Canadian number per user on select plans without verification.
Businesses can use Canadian toll-free numbers starting at $5/month, SMS capabilities, and seamless apps for web, desktop, iOS, and Android.
Key Features
- Global phone numbers
- Bundle calling and SMS rate with pay-per-minute calling
- Multi-level IVR for professional call routing
- Number porting from your existing provider
- Business SMS and MMS messaging
- Shared team inbox for collaborative call management
Pros & Cons
| Pros | Cons |
| You can get a virtual number with unlimited features, tailored to your needs. | Inconsistent call quality or dropped calls. |
| Canadian number plus access to numbers in 100+ countries | You’ll need to submit identity documentation to purchase Canadian numbers. |
| Move your existing Canadian numbers to KrispCall easily. | Payment info update or purchase features are not available from the mobile app. |
Integrations
KrispCall integrates with leading business tools, including
- HubSpot
- Salesforce
- Pipedrive
- Zoho CRM
- Freshdesk
- Zapier
- Make (Integromat)
- Slack
Pricing
All KrispCall plans include a free Canadian local number.
| Plans | Pricing (Per user per month) | Standout features |
| Essential | $12 | Call filter, Voicemail, Notes in Callbox |
| Standard | $32 | Bulk SMS, Number Sharing, Call Blocking |
| Enterprise | Custom | Power Dialer, Developer Support, Unlimited users |
G2 Reviews
Craig M.
Co Founder, Small-Business (50 or fewer emp.) [G2]
“The support before and the live support has been brilliant! The ease of using an Australian nymber to call Australian businesses is a game-changer for me as i live in Spain…OZ Folks don’t pick up European numbers often. Thanks for this amazing set up. My pick up call rates have jumped from 3.45% to 35% on cold outreach alone.“
Christian M.
Shift manager, Mid-Market (51-1000 emp.) [G2]
“Toll-free and local numbers can be obtained immediately, call blocking is very effective at blocking spam calls, ring groups distribute calls evenly across the team.“
2. RingCentral- Best for Large Enterprises and Full UCaaS
RingCentral is one of the most established names in cloud communications globally. In Canada, it offers local numbers nationwide, unlimited calling across Canada and the US, and a full unified communications suite covering calling, video, team messaging, and fax.
Key Features
- Call from computer softphone
- HD video meeting (up to 200 participants)
- Lead capture and SMS follow-up
- Historical and real-time insights
- SMS compliance management
- AI IVR with intelligent call routing
- 10,000 toll-free calling minutes with every plan
Pros & Cons
| Pros | Cons |
| Voice, video, fax, and team chat all in one place. | Hosting large webinars requires a separate paid add-on |
| Offers high uptime and excellent mobile/ desktop flexibility. | No backup during power or internet outages. |
| You can easily add or remove users without installing any hardware. | It has a complex admin interface. |
Integrations
- Cloze Bot
- Redtail CRM
- Nuclei SMS Archiving
- Shadow All-in-one Analytics
- PCRecruiter
- IndusTrack
- Purple Cloud
- InsuredMine CRM
Pricing
RingCentral offers three pricing structures, with annual billing providing approximately 33% savings.
| Plans | Pricing (Per user per month) | Standout features |
| Core | $20 | Shared lines, Emergency calling (E911), Breakout rooms |
| Advanced | $25 | Unlimited internet fax, Translate team messages, Custom roles and permissions |
| Ultra | $35 | Translate SMS texts, Business Analytics Pro, Hot desking |
| Customer Engagement Bundle | Contact sales | Analytics, Shared SMS Inbox, Call back from queue |
G2 Review
Krestofer Valentina M.
L1 customer service representative, Mid-Market (51-1000 emp) [G2]
“I love how interactive RingCentral Contact Center is. It’s very easy to use and user-friendly. It doesn’t crash and is easy to set up and customize. It allows me to make calls freely and independently while working remotely, and it makes communication with clients much easier.“
3. Dialpad- Best for AI-powered VoIP for Canadian teams
Dialpad stands out by putting AI at the center of everything it does. It’s built-in Dialpad AI provides real-time transcription, live coaching prompts during calls, and automated summaries after every conversation. It integrates natively with Google Workspace and Microsoft 365, making it a natural fit for modern, tech-forward Canadian businesses.
Key Features
- Connect with HD calls and meetings
- Provide secure access with SSO
- Web conferencing & online meeting software
- Phone presence + status
- Conference call dial-in number
- AI Live Coach cards
- Recurring meetings & conference calls
Pros & Cons
| Pros | Cons |
| Provides constant live agent support. | AI features are available only on standard or higher plans. |
| Offers a free trial to test features. | E911 and administrative recovery fees apply in addition to the plan price. |
| Mobile and desktop applications are user-friendly and stable. | May not be cost-effective for businesses with fewer than 10 employees. |
Integrations
- Front
- Microsoft Outlook
- AthenaHealth
- ChromeOD Desk Connector
- Jack Henry
- PlayvoxWFM
- Call Connector for Clio
- DataGrail
Pricing
Dialpad offers AI-powered cloud communications with pricing generally structured in three main tiers.
| Plans | Pricing (Per user per month) | Standout features |
| Standard | $15 | Audio chat rooms, High-definition (HD) voice |
| Pro | $25 | Hold queues, File sharing, Quality-of-service reports |
| Enterprise | Contact us for pricing | Unlimited ring groups, SSO, |
G2 Review
Azalea M.
Operations Manager, Small-Business (50 or fewer emp.) [G2]
“Their dashboard is easy to use and straightforward to set up. Their customer service is very responsive, and the price point feels fair for what you get. It’s also very customizable, which makes it easier to tailor to what I need.“
4. Quo (Formerly Openphone)- Best for Canadian Startups & SMBs
Quo is a modern, app-first Canadian VoIP phone service designed for small teams. Every plan includes unlimited calling and texting to Canada and the US. Its clean interface, shared number inbox, and AI-powered features make it one of the easiest business VoIP systems to adopt, no IT department required.
Key Features
- One new or ported phone number (local or toll-free) per user
- Add-on Automated SMS (API, Zapier, Make)
- Slack VoIP Integration
- User roles and management
- Advance call forwarding
- Inbound phone support
- AI message responses
Pros & Cons
| Pros | Cons |
| Offers a 7-day free trial. | Auto call recording is not available on the Strater plan. |
| You can get a dedicated account manager. | Two-factor authentication is not supported. |
| Call and texts to Canada/US are unlimited on all plans. | Phone support is only available in the Business and Scale plans. |
Integrations
- Zoho CRM
- Google Contacts
- Pipedream
- Gong
- Fireflies.ai
- DripJobs
- Relay.app
- LegalMate
Pricing
Quo plans offers AI-powered business phone services starting at just $15 starter plan.
| Plans | Pricing (Per user per month) | Standout features |
| Starter | $15 | Snippets, Voicemail transcripts, User groups |
| Business | $23 | Phone menus, Ring order, Advanced call forwarding |
| Scale | $35 | Inbound phone support, HIPAA-ready, Group calling |
G2 Review
Vinay P.
Mechanical Design Engineer, Enterprise (>1000 emp.) [G2]
“What I like best about Quo is its simplicity and speed in managing tasks and collaboration. The interface is clean and easy to navigate, which reduces the learning curve for new users. It helps in organizing work efficiently, tracking progress in real-time, and keeping communication streamlined within the team. I also appreciate how it brings everything—tasks, updates, and discussions—into one place, which improves productivity and avoids confusion.“
5. Aircall- Best for Sales and Support Teams with CRM Integration
Aircall is built specifically for sales and customer support teams. It plugs directly into over 100 CRM and helpdesk tools, including HubSpot and Salesforce, and logs every call automatically. If your team uses a CRM and needs a VoIP phone systems that works alongside it rather than separately, Aircall is the best choice.
Key Features
- 50 free AI Voice Agent minutes per account, per month, with 100 additional minutes at sign-up
- Flexible call distribution rules
- Access to call recordings
- SMS and MMS business text messaging domestic
- Advanced support features, including smart routing, manual, and automated queue callback
- Outbound calls international
Pros & Cons
| Pros | Cons |
| It has prebuilt features for sales and support teams. | MMS messaging is for the US only. |
| Automatically call logging saves reps significant admin time. | Call recordings are kept for only 1 year without an upgrade. |
| Teams are typically live within an hour. | The Essential plan requires at least 3 user licenses. |
Integrations
- Sellsy
- OnePageCRM
- ActiveCampaign
- Nicereply
- Freshchat
- Conversive
- Konnect Insights
- HappyFox
Pricing
All of the Aircall plans come with a set license minimum.
| Plans | Pricing (Per license per month) | Standout features |
| Essentials | $30 | Instant numbers, IVR (Vocal server), Smart routing |
| Professional | $50 | Queue callback, Shared call inbox, Extensions |
| Custom | Call for details | Premium onboarding, Messaging API, Voicemail Drop |
G2 Review
Noxy P.
Operations Associate, Mid-Market (51-1000 emp.) [G2]
“I appreciate the exceptional ease of use, rapid setup, and seamless CRM integrations (specifically HubSpot and Salesforce). It’s easy to navigate and you. can save contact details, make a call with a touch of one button. the call transcripts are amazing in helping you see what was discussed on the call. Their customer is easily reachable and swift in assisting and their knowledge base has very useful information.“
Related 👉: Best VoIP Providers in South Africa
6. Nextiva- Best for Mid-Market Unified Communications
Nextiva is a highly rated, AI-powered cloud communications platform that provides Canadian businesses with comprehensive VoIP service secure, including unlimited calling within Canada and the US.
The platform streamlines operations by combining voice, video, team messaging, and SMS into a single, user-friendly app, often preferred for its 99.999% uptime and reliable customer support.
Key Features
- Customers can text your team
- Messaging apps (WhatsApp, etc.)
- Free 1-800 calling minutes
- Drag and drop workflow builder
- Shared team email inbox
- Multiple data centers for reliability
Pros & Cons
| Pros | Cons |
| It has 99.999% uptime reliability with virtually no downtime. | The 1-800 minutes allocation is capped on lower plans. |
| Auto-attendant and call routing included from the start. | There are notification glitches on the mobile app. |
| It has simple drag-and-drop user management. | There are delayed SMS messages and call porting issues. |
Integrations
- ConnectWise
- Oracle Sales Cloud
- GoldMine
- Act!CRM
- Bullhorn
- SugarCRM
- Epic
- Workbooks
Pricing
Nextiva offers tiered VoIP pricing based on per-user, per-month pricing.
| Plans | Pricing (Per user per month) | Standout features |
| Core | $15 | Messaging apps, Video calls & screen sharing, Voicemail transcription |
| Enagege | $25 | Chatbot, Record phone calls, Call performance insights |
| Scale | $75 | NextIQ AI Answer Assist, Shared team directory, Real-time transcription |
G2 Review
Ronell P.
National Sales Consultant, Small-Business (50 or fewer emp.) [G2]
“What I like most about Nextiva is how reliable and user-friendly it is. Call quality stays consistently strong, and the platform makes it easy to handle calls, voicemails, and routing without any hassle. Their customer support also stands out—they respond quickly and are genuinely helpful whenever we need assistance. Overall, it’s a dependable solution that helps keep our business communications running smoothly.“
7. Vonage – Best for Developers and API-Driven Communication
Vonage offers both business and residential VoIP providers in Canada, offering cloud-based business communications with unlimited calling and texting across Canada and the US, plus mobile/desktop apps for flexibility. Its Communication API lets developers embed voice, SMS, and video directly into custom applications, CRMs, websites, or internal tools.
Key Features
- AI Transcription for Company Call Recording
- IP Phone Paging System
- Call Logs: Easily Manage and Organize Call History
- Shared Line Appearance (SLA)
- Vonage Support PLUS
- HD Voice for Phone Calls
Pros & Cons
| Pros | Cons |
| API access is first-class, not an afterthought. | Less intuitive for non-technical users, |
| Mobile plan starts at just $13.99/user/month. | Video conferencing capabilities are only available on the Premium plan and above. |
| Supports a wide range of IP desk phones. | Difficult cancellation process. |
Integrations
- Apptivo Invoices
- NetSuite
- Surfly
- CallRail
- Prodoscore
- VisuWell
- Authvia
- Unytalk
Pricing
Vonage offers tiered, per-user pricing for business communications (VBC) that includes unlimited voice and messaging,
| Plans | Pricing (Per user per month) | Standout features |
| Mobile | $13.99 | Voicemail, VBC Admin Portal, Phone Number Porting |
| Premium | $20.99 | Vonage Meetings, Single Sign-On, Desk Phone |
| Advanced | $27.99 | Call Groups, Team Messaging, On-Demand Call Recording |
G2 Review
Yasir K.
Talent Engagement Manager, Mid-Market (51-1000 emp.) [G2]
“Calling off shore candidates and some of its features like parking a call and merging lines. Also it maintains a distinguished contacts book for employees as well.“
8. Ooma- Best Canadian VoIP provider for Unlimited Calling
Ooma is a reliable VoIP provider that is considered the best for small businesses. Its standout features are unlimited calling to Canada, the US, Mexico, and Puerto Rico, all from the same plan, which makes it uniquely valuable for businesses with cross-border operations.
Key Features
- Low International Rates
- One Direct-Dial Number Per User
- Multi-site Admin and Management
- Virtual Receptionist with Unique Greetings, Menus, and Actions
- Forward Calls During Device Outages
- Contact Us Website Widget
Pros & Cons
| Pros | Cons |
| Unique unlimited calling coverage in North America. | Only 100 SMS messages until you upgrade. |
| Month-to-Month paying flexibility. | Desktop app + CRM integrations require a pro plan. |
| No surprise fees, base price is what you pay. | One-time $29.95 setup fee applies. |
Integrations
- Agency MVP
- Freshdesk
- Clio
- Jobber
- NexHealth
- Intuit QuickBooks
- AgencyZoom
- Wealthbox
Pricing
Ooma offers competitively priced VoIP solutions for home and business. Ooma Office Essentials (business) features three tiers starting at $19.95–$29.95 per user/month.
| Plans | Pricing (Per user per month) | Standout features |
| Essentials | $19.95 | Virtual Fax, 3-Digit extensions, IP Phone Paging |
| Pro | $24.95 | Caller Info Match, Call Flip, Simultaneous screen sharing |
| Pro Plus | $29.95 | Auto-Dialer, Online Whiteboarding, Hot Desking |
| Enterprise | Custom pricing | Team Presence, Shared Voicemail Boxes, Paging Groups |
G2 Review
Andrew B.
CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) [G2]
“Have an out of state cell phone this allows me to conduct business in my state as a local.“
9. CloudTalk- Best for Call Center Operations
CloudTalk is purpose-built for businesses to run inbound and outbound call center operations. It offers local numbers in over 160 countries, intelligent call routing, and a workflow designer that lets you build custom call flows without any coding. The platform is especially strong for teams handling high call volumes who need reliable call distribution and detailed analytics.
Key Features
- Local numbers in 160+ countries
- Anti-spam number protection
- Recording, tags & transfers (voicemail, hold)
- Unlimited call history & basic dashboards
- Click-to-call (from CRM/browser)
- Workflow designer (custom syncs, SMS triggers, Slack alerts)
Pros & Cons
| Pros | Cons |
| Getting on a call requires no complex setup. | Advance features require the Expert plan at $49/user/month. |
| Call history, recordings, and metrics in one place. | Fewer integrations compared to other VoIP providers. |
| No credit card is needed to test the platform. | Slow support response times. |
Integrations
- Totango
- SecondBody
- Delighted
- SalesRabbit
- Affinity
- GrooveHQ
- TalentPop
- Modjo
Pricing
CloudTalk pricing starts at around Business Lite, at $19-$49/user/month (annual billing) and $27/user/month (monthly), and includes core calling features and a regional calling bundle.
| Plans | Pricing (Per user per month) | Standout features |
| Lite | $19 | Missed Call Analytics, Click-to-Call, Bulk User Creation |
| Essential | $29 | Preferred Agent Routing, Automated Call Redirection, Virtual Caller ID |
| Expert | $49 | Three-way calling, Go To Call Flow Designer, VIP Queues |
G2 Review
Cindy R. Customer Service Agent, Small Business (50 or fewer emp.) [G2]
“Honestly, what i liked most was how easy it was to just, get on a call. No complicate setup, no hunting thorugh menus you log in, and you’re ready to take calls. For a customer service team call handling a high volume of interactions every days, that kind of simplicty actually matters a lot.”
10. 8×8- Best All-in-one: Voice, Video, Chat, and Contact Center
8×8 is a comprehensive XCaaS (Experience Communications as a Service) platform that combines unified communications and call center tools in one system. It’s particularly well-suited for businesses that want to manage voice, video meetings, team messaging, and customer service operations without juggling multiple vendors.
Key Features
- Unlimited global calling for UC phone
- Secure voice calls (TLS and SRTP)
- Business SMS/MMS and texting
- Post-meeting asset sharing
- Filter Recordings and Voicemail Management
- DND Notification Control
Pros & Cons
| Pros | Cons |
| No need for separate video or contact center tools. | Most plans require a sales call for a quote. |
| Unlimited calling to 40+ countries on higher plans. | Cannot reply to international messages from outside the US/Canada. |
| TLS and SRTP encryption are built in. | May be overkill for small teams or simple use cases. |
Integrations
- Capacity
- Revolve Technologies
- VoxFlo
- Logicdialog
- Avoira
- Verint
- Roboyo
Pricing
8×8 pricing is structured around per-user, monthly, and usually annual-contract plans (XCaaS) that combine voice, video, and messaging.
| Plans | Pricing (Per user per month) | Standout features |
| Contact Center | Chat with Sales | Agent Workspace, AI-Enabled Self-Service, Omnichannel routing |
| CX Beyond Contact Center | Request a Quote | Conversational Intelligence, Global Coverage, Team Lead Analytics |
| Communication APIs | Chat with sales | High-Volume SMS, Video, Authentication and Fraud |
| Unified Communications | Request a quote | Receptionist Console, Global Coverage, System Analytics |
G2 Review
Pankaj P.
Assistant Manager, Finance and Accounts, Mid-Market (51 – 1000 emp.) [G2]
“I like the ability to manage calls, queues, chats, emails, and other channels all in one place. Once it’s set up, the platform is easy to learn and navigate. I also appreciate the support team’s professionalism and responsiveness when issues come up. Transferring calls across queues works cleanly and intuitively, which creates less friction in day-to-day use.“
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How Much Does VoIP Cost in Canada?
VoIP costs in Canada typically follow a per-user, per-month subscription model. Here’s how the tiers break down:
Entry-Level Plans ($15–$40/user)
The Entry plan covers the essentials: unlimited Canada/US calling, voicemail, basic call routing, and mobile/desktop apps. Providers like KrispCall ($12), Dialpad ($15), Quo ($15), and Nextiva ($15) all start in this range. These are ideal for small teams or startups that need professional calling without enterprise complexity.
Mid-Tier Plans ($40–$70/user)
Mid-tier plans add CRM integrations, call recording, advance analytics, AI features, and multi-level IVR. This is where most growing businesses land. Aircall ($50) and CloudTalk ($49) sit in this range. If your teams handle a high volume of customer calls, these tools help you manage them.
Enterprise Plans ($70+)
Enterprise plans include custom call flows, SLA-backed uptime guarantees, dedicated account managers, compliance tools, and deep API access. Pricing is usually custom and requires a sales conversation. 8×8 and RingCentral’s contact center bundle fall into this category. Most businesses will not need this tier unless they are running a large contact center.
How to Choose the Best VoIP Provider in Canada
To choose the best Canadian VoIP phone provider, start by identifying specific business needs and balancing features and other factors.
1. Identify Your Business Needs
Before choosing the provider, identify your business needs or what your business requires to function effectively. Estimate your daily inbound and outbound volume. Consider how many users you have now and how many you might add in the next 2-3 years.
2. Evaluate Features vs Budget
List the features your team will actually use, such as multi-level auto-attendant, voicemail-to-email, and mobile apps, and avoid paying for extras you won’t need. Compare the total cost of ownership, including setup fees and overages, not just the advertised monthly rate.
3. Check Integration Compatibility
Confirm that the provider works with your existing tools, such as your CRM, helpdesk, or Google Workspace, before committing. Also, verify SIP compatibility if you plan to reuse existing desk phones or headsets.
4. Test Before You Commit
Request a free trial and test call quality across both wired and Wi-Fi connections with your actual team. Use the trial period to evaluate the admin dashboard and to gauge customer support’s responsiveness.
How to Get a VoIP Number with KrispCall in Canada
To obtain a virtual phone number in Canada, begin by registering for KrispCall > choose a phone number from Canada > complete the payment > and start making calls.
- Create a KrispCall account and log in with your correct credentials.
- Navigate to Settings > click on VoIP Numbers > then select + Add New Number.
- Choose Canada from the Select Country dropdown.
- Enter the city or state associated with your phone number, then select your preferred phone number type (local or toll-free).
- Finalize the payment and activate your number.
Why KrispCall is a Smart Choice for Canadian Businesses
KrispCall offers one of the most accessible entry points to cloud telephony in Canada without sacrificing the features growing businesses need. At just $12 /user/month, the Essential plan includes a local Canadian number, voicemail, call filtering, and a clean shared inbox. There’s no surprise hardware cost, no expensive PBX, and no long-term contract required.
What sets KrispCall apart is its global reach. With virtual numbers available in over 100 countries. It’s the right fit for Canadian Businesses that work with international clients or have remote teams across the zones. You can make a local presence in any market without managing multiple phone number providers.
KrispCall integrates directly with the CRMs and business tools most Canadian SMBs already use: HubSpot, Salesforce, Pipedrive, Zoho, and Zapier. Calls are logged automatically, follow-ups are faster, and your team spends less time on admin.
Ready to modernize your reach? Claim Your Virtual Phone Number with KrispCall Now!
