KrispCall x Help Scout
Help Scout integration overview
Help Scout Integration for increased functionality of KrispCall cloud phone
Streamline your support workflow and effortlessly manage all customer conversations while keeping your team focused
Click to Call & SMS
Data Sync
Call Recordings & Voicemails
Notes & Tags
Install KrispCall Browser Extension to Enable Click-to-Call Functionality
Install the KrispCall Browser Extension to enable Click to Call functionality from within Help Scout.
This extension integrates directly with Help Scout, allowing users to make calls without leaving the platform, improving workflow efficiency and communication.
Call Customers from Help Scout
With the KrispCall and Help Scout integration, you can make and receive calls directly from Help Scout’s interface with just a few clicks. This seamless connection eliminates the need to switch between tools, letting you resolve customer queries in real time while improving the efficiency of your support process. Save time and provide faster solutions—all in one place.
Send & Receive SMS from Help Scout
Easily send SMS updates or confirmations and receive responses directly within Help Scout. Every message is logged alongside customer details, ensuring a complete interaction history. This feature enables you to handle customer interactions more efficiently and provide proactive support without leaving the Help Scout platform.
Automatic Call Logging in Help Scout
Every call you make or receive is automatically logged in Help Scout, capturing crucial details like timestamps, call duration, and caller information. This integration eliminates manual data entry, keeps all customer records up-to-date, and ensures your team has the information they need to deliver personalized support.
Add Tags to Calls in Help Scout
The integration lets you add tags to calls and messages, helping your team organize and categorize interactions based on urgency, topics, or customer needs. With tags, agents can easily track patterns, prioritize tasks, and manage customer interactions more effectively for a streamlined workflow.
Access Call Recordings & Voicemails in Help Scout
Easily review call recordings and voicemails directly within Help Scout’s interface. This feature allows agents to revisit past conversations, gather insights, and follow up on unresolved issues without switching tools. By keeping all interaction records in one place, your team can enhance collaboration and provide more effective, informed support.
Benefits of Integrating Help Scout with KrispCall
Contextual Customer Support
Streamlined Support Workflow
Enhanced Agent Productivity
Optimized Call Making
Boosting Sales, Marketing, and Remote Work
Sales Team
Marketing Team
Remote Team
Integrate Help Scout With KrispCall Easily With Our Guide
Sign in to KrispCall
Access your KrispCall account and navigate to Settings to begin the integration.
Open the Integration Menu and select Help Scout
In the Settings menu, click on Integrations under App Settings to continue and find Help Scout in the list for integration.
Accept the Integration Request
A pop-up will appear asking you to accept or reject the integration with Help Scout. Click Accept.
Choose a Mailbox to Connect
Select the desired mailbox on the new page and click the Connect option to complete the integration.
Proud to be Recognized as VoIP Leader & Regional Leader in ANZ, EMEA, Europe, and Asia Pacific by G2
Amanda C.
CEO
Jan 22, 2025
“KrispCall’s quick, respectful customer support helped me find the perfect solution for global calls and a customer service number!”
Nagendra V.
Digital Marketing Specialist
Oct 07, 2024
“KrispCall makes global calling effortless with all the tools I need in one place—perfect for connecting with clients worldwide & my digital marketing needs!”
Brighton Tashobya
Contributing Author
Jun 21, 2024
“An all-action dashboard for monitoring and analyzing your connections makes KrispCall worthwhile. Having a local number breaks the ice on its own, and the easy-to-use interface with a great user experience simplifies your work.”
Eduardo Almeida
Member
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Shazzadul Islam Fahim
CRM Administrator
Feb 13, 2024
“KrispCall is hassle-free to implement. I can now use an international number while staying in another country, which has helped my business grow.”
Lucas W.
Product Manager
Dec 3, 2024
"KrispCall’s authentic, professional service and exceptional customer understanding make staying connected with clients effortless—I’m very happy with it!"
Pushkar Verma
Director
Aug 12, 2024
“The setup process was very easy, with chat support available during our business hours. We needed a UK number with WhatsApp setup, and this solution met our needs at a reasonable price.”
James Edward Allan
Director
Jun 11, 2024
"The call quality is excellent and the customer service is miles better than so many services"
Rajendra Shrestha
Founder & CEO
Mar 23, 2024
“KrispCall solves the problem of relying on country-specific telecom providers by offering instant access to phone numbers from multiple countries, making it easy to get international numbers and make calls.”
Jeronimo Arias Gomez
Founder & CEO
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Hunter F.
Business Analyst
Nov 12, 2024
"KrispCall’s amazing VoIP features and seamless number porting have been essential for managing my international business calls and remote team—highly recommended!"
Matthew Jones (JP, AFIML)
Associate Fellow
Jul 18, 2024
“Been using KrispCall for a while now and the service is great and the customer support is so responsive”
Achref Ben Hadj M.
Building Designer
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Nomanqoba Mthembu
Member
Feb 19, 2024
“I enjoy the ease of the app, which allows me to make calls even without having a phone, and the support team is always there to help.”
Vuong Nguyen
AEM Developer
Jan 07, 2024
“I am able to register multiple phone numbers across different countries for SMS and phone call functionalities in a Public Sector Project”
Frequently Asked Questions
Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support
Absolutely! The integration allows agents to initiate calls directly from within Help Scout with just a click on a contact’s phone number.
After each call is made through KrispCall, the details are automatically recorded in the corresponding contact record in Help Scout, eliminating manual entry.
Support teams can enjoy improved efficiency through automatic logging, quick access to customer information during calls, and enhanced telephony without switching between platforms.
