KrispCall x Capsule
Capsule integration overview
Capsule Integration for Increased Functionality of KrispCall Call Center
Boost your productivity and enhance your customer interactions with the integration between KrispCall and Capsule.
Click to call & SMS
Screen pop-up with caller ID
Automated task creation
Automatic call logging
Install KrispCall Browser Extension to enable Click to Call functionality
Install the KrispCall Browser Extension to enable Click to Call functionality from within Capsule.
This extension integrates directly with Capsule, allowing users to make calls without leaving the platform, improving workflow efficiency and communication.
Click-to-Call
The click-to-call feature in the KrispCall + Capsule integration allows agents to make calls instantly with a single click from within the Capsule. It eliminates the need to manually enter a phone number, which saves time and reduces dialing errors.
This functionality helps agents connect with customers at the right moments, enabling more proactive and timely conversations. With the simplified call initiation process, agents can focus on delivering exceptional customer service and attending to more calls.
Easily Send and Receive SMS
Boost customer engagement with KrispCall’s SMS integration in Capsule! Send and receive SMS directly from Capsule to stay connected with clients effortlessly. Automate SMS logging, track message history, and manage all conversations in one place. This integration streamlines follow-ups, ensures every message is captured, and helps your team build stronger customer relationships—all without leaving Capsule.
Automatic Call Logging
Every call is automatically logged within Capsule with an automatic call logging feature. It captures every interaction, recording details like call duration, time, and the main topics discussed directly in the Capsule.
This saves agents from having to manually enter call information, creating a comprehensive call history that keeps all team members updated on each client’s journey. With a complete record of customer interactions available instantly, agents can better understand client needs and provide informed responses.
Complete Customer Data Access
The KrispCall + Capsule integration grants agents instant access to comprehensive customer data during calls. Agents can view each customer profile and history instantly to personalize their interaction. When a call comes in, agents can view the caller’s account details, recent activity, and previous conversations.
With this data-driven approach, agents can make clients feel understood and valued. This boosts both agent efficiency and customer satisfaction.
Two-Way Contact Syncing
Two-way contact syncing keeps contacts updated in both KrispCall and Capsule. It ensures that any changes made in one platform are instantly reflected in the other. Whether adding a new contact or updating details, two-way syncing streamlines contact management and ensures agents have the most recent information.
This feature is essential for keeping information consistent and accurate. It ensures agents always have the latest information that helps them interact more effectively and avoid errors.
Boosting Sales, Marketing, and Remote Work
Sales Team
Marketing Team
Remote Team
Integrate Capsule CRM with KrispCall easily with our guide
Sign in to KrispCall
Access your KrispCall account to begin the integration process with Capsule.
Navigate to Integration Settings
Go to the settings menu, find the integration option, click on the marketplace, and select Capsule to start.
Enter the site address
You should enter the site address of the capsule account you want to integrate.
Click the allow button
Click the allow button, and you will be redirected to the KrispCall application with an integration success message.
Access & Customise Integration Settings
Adjust the general workflow, connected numbers, and advanced settings as needed for seamless operation.
Proud to be Recognized as VoIP Leader & Regional Leader in ANZ, EMEA, Europe, and Asia Pacific by G2
Amanda C.
CEO
Jan 22, 2025
“KrispCall’s quick, respectful customer support helped me find the perfect solution for global calls and a customer service number!”
Nagendra V.
Digital Marketing Specialist
Oct 07, 2024
“KrispCall makes global calling effortless with all the tools I need in one place—perfect for connecting with clients worldwide & my digital marketing needs!”
Brighton Tashobya
Contributing Author
Jun 21, 2024
“An all-action dashboard for monitoring and analyzing your connections makes KrispCall worthwhile. Having a local number breaks the ice on its own, and the easy-to-use interface with a great user experience simplifies your work.”
Eduardo Almeida
Member
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Shazzadul Islam Fahim
CRM Administrator
Feb 13, 2024
“KrispCall is hassle-free to implement. I can now use an international number while staying in another country, which has helped my business grow.”
Lucas W.
Product Manager
Dec 3, 2024
"KrispCall’s authentic, professional service and exceptional customer understanding make staying connected with clients effortless—I’m very happy with it!"
Pushkar Verma
Director
Aug 12, 2024
“The setup process was very easy, with chat support available during our business hours. We needed a UK number with WhatsApp setup, and this solution met our needs at a reasonable price.”
James Edward Allan
Director
Jun 11, 2024
"The call quality is excellent and the customer service is miles better than so many services"
Rajendra Shrestha
Founder & CEO
Mar 23, 2024
“KrispCall solves the problem of relying on country-specific telecom providers by offering instant access to phone numbers from multiple countries, making it easy to get international numbers and make calls.”
Jeronimo Arias Gomez
Founder & CEO
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Hunter F.
Business Analyst
Nov 12, 2024
"KrispCall’s amazing VoIP features and seamless number porting have been essential for managing my international business calls and remote team—highly recommended!"
Matthew Jones (JP, AFIML)
Associate Fellow
Jul 18, 2024
“Been using KrispCall for a while now and the service is great and the customer support is so responsive”
Achref Ben Hadj M.
Building Designer
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Nomanqoba Mthembu
Member
Feb 19, 2024
“I enjoy the ease of the app, which allows me to make calls even without having a phone, and the support team is always there to help.”
Vuong Nguyen
AEM Developer
Jan 07, 2024
“I am able to register multiple phone numbers across different countries for SMS and phone call functionalities in a Public Sector Project”
Frequently Asked Questions
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Yes, with the integration, users can initiate calls directly from the Capsule interface using the click-to-call feature, eliminating the need to switch between applications.
Yes, all call logs, notes, and recordings are automatically synced with Capsule, reducing manual data entry for sales teams.
By providing instant access to customer information during calls and automating repetitive tasks, the integration enhances response times and overall service quality.
Yes, setting up the integration is straightforward and can be completed in just a few steps within your KrispCall account settings.
Sales teams benefit from quick access to customer data, automated logging of interactions, and enhanced efficiency in managing leads and follow-ups.
Absolutely! The integration allows remote teams to access all necessary information seamlessly within Capsule, facilitating collaboration and communication regardless of location.
