Shared Phone Number

Share Business Phone Numbers With Your Team

Use the shared numbers to empower your team to make calls and send texts collectively, amplifying your impact on customer telephony communications. Effortlessly distribute tasks, synchronize responsibilities, and ensure everyone’s on the same track. Enhance teamwork and maximize results.

Share Business Phone Numbers With Your Team
world map world map 2

Get a Virtual Number

Get local, mobile, and toll-free virtual phone numbers from 100+ countries and expand your business worldwide.

How to share a business phone number with your team?

Sharing a business phone number is quite easy. In a few minutes, you can share your phone number with your team members. Here are some steps to follow:

Step 1

Create a KrispCall account and Login to the Dashboard.

Step 2

Select the country and number type

Step 3

Choose a phone number from the list and purchase it.

number4 img

Add members to your workspace and share numbers with them.

number5 img

Now your team members will access to the number and they can view old call logs, make/receive new phone calls, and send/receive SMS.

What Is a Shared Phone Number

What Is a Shared Phone Number?

A shared phone number is a single business phone number that your entire team can use at the same time, to make calls, send texts, and manage every customer conversation from one shared inbox, without anyone needing a separate line or device.

Unlike a traditional number tied to one person’s SIM card or desk phone, a shared business phone number runs on a cloud-based VoIP system. Any authorized team member can answer incoming calls, respond to messages, and access the full conversation history from their smartphone, desktop, or browser, whether they’re in the office, working remotely, or in a different time zone.

It is most commonly used by customer support teams handling high call volumes, sales teams who need to respond to leads faster, remote and hybrid teams staying coordinated across locations, and small businesses or startups that want a professional business identity without the complexity of a traditional phone system.

With KrispCall, you can get a shared, local, mobile, or toll-free virtual number from 100+ countries, making it the right fit whether you’re serving a local market or expanding internationally.

How Does Calling And Texting On A Shared Business Phone Number Work?

If anyone can access the phone number, their phones or computers will ring as long as Do Not Disturb is not on. There are three ring orders: all at once, random, and custom. Those who pick up first stop the phone from ringing for others. The number can be occupied concurrently, so it is never “busy ”.

Everyone receives messages and voicemails sent to the shared number through the KrispCall app. Call history, voicemail, and messages are synced to let you know if a conversation was initiated.

Everyone on the team can see the outgoing messages and the complete conversation when using shared phone numbers. Aside from the messages, you can also see who called or answered.

Everyone in the team can see who is typing or drafting a message when an incoming message comes into a shared phone number. By sharing a telephone number, multiple responses to the customer can be avoided.

Everyone on the team has access to the contact book. Any team member who adds a customer will immediately have their contact information on KrispCall.

How Does Calling And Texting On A Shared Business Phone Number Work

Difference Between  Shared and Dedicated Phone Numbers

Shared Phone Numbers
Dedicated Phone Numbers

Shared phone numbers are used by multiple individuals or organizations for collaborative purposes.

A dedicated number is assigned to a single individual or entity, ensuring privacy and distinct ownership.

Shared numbers are used for collaboration and teamwork and are versatile.

Dedicated numbers provide singular control and identity.

You can easily scale your system for a large number of users with shared phone numbers.

Phone numbers that are dedicated may require additional resources for scalability, making them more suitable for established companies.

Pros and Cons of Shared Phone Numbers

Do’s

Increased accessibility
Using a shared phone number, customers can reach your team more easily, and their calls will rarely go unanswered.
Improved customer service
Sharing a number makes it easier for team members to coordinate and provide prompt support.
Increased efficiency
Team members can take turns answering calls and handling customer inquiries by sharing a phone number.
Cost-effective
Small businesses and organizations can save money by using shared cell phone numbers, as they eliminate the need for multiple phone lines.
Increased accountability
When team members have the same phone number, it allows them to monitor and record calls for quality assurance and training purposes.
Additional flexibility
Your team members can be located anywhere. As long as your office team's devices are connected to the Internet, you can easily share a virtual number.

Don’t

Increased responsibility
Team members are accountable for answering calls and offering support, which can be time-consuming and stressful.
Potential for miscommunication
A shared phone number can cause confusion and miscommunication among team members if not managed properly.
Technical issues
Calls can be dropped, or call quality can be poor if multiple users use the same phone number.
Security issues
You run the risk of losing subscribers if one of them opts out of just one brand using the same shared number.
Limit Customer Name Drops
Mentioning relevant customers is good, but limit it to two or fewer. Else, it can sound like name-dropping when you overuse customer names.

Sending SMS Text Message For Business Use: Best Practices

Frame 1000007896

Determine your needs

Determine the number of employees who will use the number, the types of calls that will be made and received, and the volume of calls you expect to receive.
Frame 1000007896 (1)

Consider an easy-to-remember number

Pick a number that customers can easily remember. This method can enhance marketing performance and customer engagement.
Frame 1000007896 (2)

Consider the cost

Shared phone numbers are typically billed monthly. For good value, you should consider the cost of these services and compare the prices of different providers.
Frame 1000007896 (3)

Check the features offered

Ensure the shared line service you choose offers the features you need, such as call forwarding, call transfer, call recording, voicemail transcription, video conferencing, call waiting, etc.
Frame 1000007895

Consider scalability

Your calling needs will likely change as your company grows. Your business may need a shared phone number service that can scale as your needs change.
Frame 1000007895 (1)

Read customer reviews

Check customer reviews and ratings before choosing a provider in order to understand their experience and the quality of service they provide.

Frequently Asked Questions

Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support

Can 2 phones have the same number?

Yes! Two phones can have the same number. A Shared Number feature allows users to use the same number on more than one device.

Can I Ring Multiple Phones With One Number?

Yes, you can ring multiple phones with one number using the number-sharing feature. With simultaneous ringing, a single incoming call can reach several devices at the same time and ring several of them at once

How you can use shared phone numbers?

Using shared phone numbers, individuals and organizations have access to a single number. Here are some ways to use shared phone numbers effectively.

  1. Customer Support Teams
  2. Sales and Marketing Campaigns
  3. Departmental Hotlines
  4. Project Collaboration
  5. Event Coordination
Is sharing my phone number safe?

If you are cautious about who you share your phone number with and how it is used, sharing your number can be safe. You should only share your phone number with trusted individuals or reputable organizations.

How to Use One Phone Number on Multiple Devices?

You can use one phone number on multiple devices using the following methods/features.

  1. Shared phone number feature
  2. Call Forwarding
  3. Your Provider’s Multi-Phone Service
  4. Use VoIP apps
Why shared business phone numbers are important today?

A shared business phone number ensures that no call goes unanswered by distributing incoming calls across the entire team rather than relying on a single point of contact. It also eliminates the cost of maintaining multiple separate phone lines, making it a practical solution for businesses of all sizes. As remote and hybrid work becomes increasingly common, shared numbers provide a unified communication identity for teams spread across different locations.

Can remote teams use a shared business phone number?

Absolutely. Shared business phone numbers are especially well-suited for remote teams. As long as team members have an internet-connected device – whether a smartphone, laptop, or desktop – they can access and use the shared number from anywhere in the world. Call history, messages, voicemails, and contact books are fully synced across all users in real time, so remote team members stay just as connected and coordinated as those working from a central office.

How do shared numbers work?

A shared phone number works by assigning a single phone number to multiple team members, all of whom can make and receive calls and texts through it. When a customer calls, the system rings all available team members simultaneously – or in a custom order – and whoever picks up first handles the call. Messages and voicemails are synced across all users, so everyone stays informed. Team members can also see who is typing a reply to an incoming message, preventing duplicate responses to the same customer.

How shared phone numbers improve business productivity?

Shared phone numbers boost productivity in several key ways. First, they distribute the call-handling workload across the team, so no single person becomes a bottleneck. Second, since all call logs, messages, and voicemails are visible to everyone, team members can pick up conversations mid-stream without asking customers to repeat themselves.
Third, features like simultaneous ringing, custom ring orders, and shared contact books reduce response times and improve coordination. Together, these capabilities free teams to focus on higher-value work rather than chasing missed calls or duplicating communication efforts.