Virtual Receptionist Software
A Versatile Virtual Receptionist Software for Effortless Call Management
Let KrispCall’s Virtual Receptionist Software be your first point of contact. Automate your workspace and let our virtual receptionist handle incoming calls for you and your business. You’ll definitely notice a big difference in how you manage calls!
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Get local, mobile, and toll-free virtual phone numbers from 100+ countries and expand your business worldwide.
9000+ companies worldwide trust and cherish our service
How to set up Virtual Receptionist for your business?
Setting up a Virtual Receptionist is easy and simple with KrispCall. It helps businesses streamline their communication and have a professional call-handling system. Here is the step-by-step guide to setting up a virtual receptionist:
Create an account in KrispCall and log in
Get a business phone number and submit the necessary documents
Invite members to your workspace
Share numbers with your team members
Set up the IVR Menu
Set up a custom greeting messaging
Expand Your Office Worldwide with Virtual Office Phone Numbers
Easily handle incoming calls from customers and businesses to provide greater customer support at their preferred country number.
KrispCall Internet Telephony Features
Unlock awesome features in your custom local phone number to upgrade your business communication.
Seamlessly integrate with over 100+ CRMs
Find your CRM
Connect with the CRM applications you use. With KrispCall, you can integrate with over 100 applications seamlessly.
Proud to be Recognized as VoIP Leader & Regional Leader in ANZ, EMEA, Europe, and Asia Pacific by G2
J C.
HR Officer
Jun 23, 2025
“I love how easy KrispCall is to use, and the helpful support makes it easy for me to manage multiple numbers and stay connected globally.”
Mike B.
Co-Founder and Business Dev...
Jun 04, 2025
“KrispCall won us over with lightning-fast support, effortless access to numbers and SMS, and pricing that makes sense for small businesses.”
Tkachenko E.
Software Developer
Apr 21, 2025
“KrispCall lets me manage all my calls, texts, and voicemails from one place, helping me stay organized and present a professional image wherever I work.”
Amanda C.
CEO
Jan 22, 2025
“KrispCall’s quick, respectful customer support helped me find the perfect solution for global calls and a customer service number!”
Nagendra V.
Digital Marketing Specialist
Oct 07, 2024
“KrispCall makes global calling effortless with all the tools I need in one place—perfect for connecting with clients worldwide & my digital marketing needs!”
James S.
Software Engineer
May 21, 2025
“KrispCall’s easy setup and intuitive interface keep my team’s communication organized, while its AI-powered platform has streamlined global calls and customer interactions.”
Taha Ryuko S.
Founder & CEO
May 29, 2025
“We received a prompt response right after reaching out, and KrispCall helped resolve my virtual identity issue.”
Colin L.
Server
Feb 11, 2025
“We use KrispCall for a Hong Kong number to receive OTPs—the service is reliable, support is excellent, and the daily usage emails keep us in the loop.”
Lucas W.
Product Manager
Dec 3, 2024
"KrispCall’s authentic, professional service and exceptional customer understanding make staying connected with clients effortless—I’m very happy with it!"
Pushkar Verma
Director
Aug 12, 2024
“The setup process was very easy, with chat support available during our business hours. We needed a UK number with WhatsApp setup, and this solution met our needs at a reasonable price.”
Turan B.
Researcher
Jun 05, 2025
“KrispCall helped me get a virtual number that makes international calling smooth and easy.”
Sandeep M.
Real Estate Specialist
Apr 22, 2025
“KrispCall helped me get a UK number and set up WhatsApp and Telegram effortlessly for my real estate client calls from Dubai.”
Teddy M.
Finance Professional - Busin...
Feb 04, 2025
“Super quick setup and amazing support, KrispCall made it easy for our customers to reach us!”
Hunter F.
Business Analyst
Nov 12, 2024
"KrispCall’s amazing VoIP features and seamless number porting have been essential for managing my international business calls and remote team—highly recommended!"
Matthew Jones (JP, AFIML)
Associate Fellow
Jul 18, 2024
“Been using KrispCall for a while now and the service is great and the customer support is so responsive”
What is a Virtual Receptionist?
A virtual receptionist is a professional service that provides remote customer support, primarily through live answering of phone calls. Their primary role is to handle incoming calls, greet callers, take messages, and provide information based on predefined guidelines, thereby enhancing the efficiency of business operations.
A virtual receptionist is an effective solution for companies looking to improve their customer service while managing costs. Whether for a small startup or a larger enterprise, using a virtual receptionist can lead to improved operational efficiency and enhanced customer experiences.
How does It Work?
A virtual receptionist software answers your business calls from another location on your behalf. You can trust the virtual receptionist to handle your calls effectively.
Prospects Call
Handles Your Calls
Taking Notes and Forwarding
Why Choose KrispCall’s Virtual Receptionist Software?
KrispCall’s Virtual Receptionist Software is packed with powerful features that elevate your business conversations. Here’s a look at the key benefits that make it the ideal solution for your needs:
What are the advantages and disadvantages
of Virtual Receptionist Software?
Advantages
Disadvantages
Application & Use Cases of Virtual Receptionist Software
KrispCall's virtual receptionist software is the perfect cost-effective companion for small businesses. By eliminating the need for a full-time receptionist, it ensures professional call handling without the overhead. This software greets callers warmly and efficiently routes them to the right department while capturing vital messages from prospects and delivering them seamlessly through preferred interaction platforms.
For call centers, virtual receptionist software is a game changer. It adeptly manages high call volumes, drastically reducing wait times and improving customer satisfaction. When additional information is needed, it quickly transfers calls to the appropriate agents, fostering swift communication and enhancing overall service quality.
Law firms greatly benefit from the intelligent capabilities of virtual receptionist software. With IVR (Interactive Voice Response) features, callers can easily navigate through predefined options to reach the right attorney or department, minimizing transfers and wait times. Additionally, the software offers insightful call reporting and analytics, revealing important trends in call volumes and peak hours to help law firms optimize their operations.
Real estate companies find tremendous value in virtual receptionist software for streamlining their operations. It efficiently manages incoming calls, providing potential buyers with information about properties, availability, and the ability to schedule tours—all without human intervention. Calls are intelligently assigned to the right agents based on property type or location, ensuring a smooth and efficient communication process.
For finance companies, virtual receptionist software enhances customer engagement and operational efficiency. It effectively addresses client inquiries, supplies essential account information, and directs callers to the appropriate financial advisors or departments. Clients can also schedule appointments or consultations with ease, ensuring they receive the attention they need promptly.
Virtual receptionists can be used by E-commerce and retail for customer support and can help with answering product-related queries and providing support during peak shopping times. They can also help in processing orders and managing customer feedback, improving overall service quality .
Best Practices for Using Virtual Receptionist Software
Virtual receptionist software is a valuable tool for all business types and sizes. It is essential to consider specific measures to ensure best practices for using virtual receptionist software. Some of the best practices are as follows:
Respectful Greetings
Call Routing To Appropriate Departments
Make Sure That The Information Is up to date
Integration With Calendars
Regularly Evaluate and Adjust
KrispCall for Multiple Platforms
Stay connected no matter where you are. KrispCall is your constant companion, available on iOS, Android, as a WebApp, and Google Chrome Extension.
Frequently Asked Questions
Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support
Virtual receptionist software is a cloud-based advanced technology that handles incoming calls and performs receptionist tasks for a business. It answers incoming calls for a company on their behalf. It provides several services like call answering, message taking and transferring, routing calls, and scheduling appointments. More than that, you can customize the software to cater to your business needs and access it remotely from anywhere.
Digital receptionist software provides several benefits, which are as follows:
- A virtual receptionist does all the call-handling work, from answering calls to transferring calls to appropriate departments within a company.
- It eliminates the need to hire and train separate employees to handle calls, schedule appointments, collect information from callers, and route calls to the appropriate departments.
- Virtual receptionist software is available 24/7.
- It lets you focus and manage time on other essential office tasks.
- The virtual receptionist software helps reduce your employees’ workload.
A virtual assistant functions differently from a virtual receptionist in terms of who they serve and what support they provide. A virtual receptionist primarily focuses on answering customers’ calls on behalf of the company, whereas a virtual assistant focuses on directly supporting businesses in their daily work.
A virtual receptionist performs several tasks, such as greeting callers, call answering, replying live chat messages, booking appointments, and routing calls to appropriate departments. Likewise, a virtual assistant does several business tasks, like booking appointments for team members, managing calendars, organizing travel arrangements, writing and editing documents, managing emails, handling social media accounts, etc.
Virtual receptionists help improve business and team members’ productivity by allowing them to focus their time on managing core business activities instead of focusing on answering customers’ calls.
An auto attendant is an automated phone system that uses pre-recorded voice messages and menu options to interact with the callers without staff involvement. Users receive needed information by pressing the menu button, like pressing 1 for customer support, 2 for sales, etc. Auto attendant primarily focuses on routing calls to appropriate departments and agents.
A live virtual receptionist is a real human who answers calls and interacts with the callers directly. It answers calls on behalf of the company. A virtual receptionist performs several tasks to streamline business workflows, such as call answering, call routing, appointment scheduling, message noting and transferring, and many more. It helps team members improve their productivity and reduce their workloads.
